Toronto Pearson is the first airport in Canada to offer the Sunflower Program for passengers with invisible disabilities. Invisible disabilities refers to a wide umbrella covering a spectrum of disabilities that are not immediately apparent, including sensory and medical disabilities.
First introduced by Gatwick airport in 2016, the Sunflower Lanyard Program provides a discreet way to signal that a passenger may need additional help or some extra time to complete a task while travelling through the airport.
To participate in the program, passengers can pick up a Sunflower Lanyard at information desks in Terminals 1 and 3. If a passenger care agent is not there, they can be called by using the direct line phone at the desk or by using our interactive tablets. An agent will then bring a lanyard to the desk.
Lanyards can also be picked up at the Lost and Found area in Terminal 1, or can be requested by mail to be sent within Ontario province in Canada, at least 14 days before travel. Lanyards are free and can be worn throughout the airport. By wearing or holding the lanyard, passengers will be able to signal to staff that they may need some additional service while checking in, going through security, making a purchase or many other travel activities.