Boarding pass scanning

Which barcode do I scan?

There are four types of barcodes that can be used on printed or digital boarding passes worldwide. This kiosk can scan any one of these types.

 

The first example may be taller than the example we show here. If your boarding pass has duplicate bar codes you can scan any one that is similar in appearance to the examples above.

Scanning your printed boarding pass

Boarding passes printed at the check-in gate or at your home/office can be used to search for your flight.

1.When "Scan your boarding pass" appears on-screen, position the printed barcode 5-10 centimetres (2-4 inches) away from the front of the scanner.
2.Confirm the correct flight has been scanned to view its flight details, or scan the boarding pass again if the incorrect flight is shown.
3.If we still can't scan your barcode, try manually searching for your flight in Departures, Arrivals, or Connections. 

Try to avoid folding the barcode as this can cause issues when scanning

Scanning your e-boarding pass

1. Making sure the display is bright enough, open the app or email with the boarding pass barcode visible on screen.
2. When "Scan your boarding pass" appears on-screen, position your device 5-10 centimetres (2-4 inches) away from the front of the scanner.
3. Confirm the correct flight has been scanned to view its flight details, or scan the boarding pass again if the incorrect flight is shown.
4. If we still can't scan your barcode, try manually searching for your flight in Departures, Arrivals, or Connections.

The barcodes used on boarding passes contain a variety of details about your flight such as your name, departure and destination airports, flight number and so on. We only capture the flight number to display your relevant flight details, no other personally identifiable information is stored or transmitted.

For more information on how we handle personal information, please review our