Ambassador Porter Services

Porters ensure you do not have to do any of the heavy lifting and are ready to assist in navigating your journey at Toronto Pearson Airport.

You can pre-arrange Porter Services ahead of your travel date(s) or find us in the airport.

To request Porter Services and pre-arrange a booking online, please complete the form 24 hours in advance of your required service date.

Please note all pre-arranged bookings required to be paid in advance. In the event of a cancellation, there is a 24 hour grace period where a full refund will be provided.

You will receive a confirmation email the same day within regular business hours confirming that the Porter will be waiting for you at Arrivals, holding a sign with your name.


Fees vary depending on the number and size of your baggage items. Fixed rate: $15.00 for up to three items.

  • Additional bag rate: $2.00 per bag
  • Group rate: $3.00 per bag (no flat fee)
  • Pets / equipment: Additional $10.00 per cage
  • Transfer to carpark or another terminal: Additional $10.00
  • Pre-arranged online booking including a sign with your name: $20.00 (pre-payment for pre-arranged is accepted by credit card or e-transfer)

Customers travelling with more than two live animals are recommended to pre-arrange Porter Service to ensure a smooth and quick airport transition.

If you do not book ahead, you can still hire a Porter on arrival or departure

For arriving and departing passengers who did not pre-arrange a booking at Toronto Pearson Airport, you are still able to access flexible Porter Services by contacting

Terminal 1: 647-724-5092

Terminal 3: 647-724-5097

Please call 15-20 minutes in advance and provide your name, airline and flight number, destination and amount of luggage. Ambassador Porter Service will ensure that your service needs are tended to.

For general inquiries or information, please call 416-776-3623.