Airlines are responsible for handling and delivering your bags. Contact your airline if your luggage is lost, delayed or damaged during your flight.
If there is a bag left behind in our terminals, our airport team uses the tag to determine where it needs to go.
If there is a bag without a tag, our airport team will investigate whether there is a name or phone number written on the suitcase to help trace its owner. Otherwise, our airport team will work with our airline partners to upload information into their system that describes the bag and some of the items found inside to help trace its owner.